Every office runs the front desk its own way. The group report averages it away.
One location sends calls to voicemail at lunch. Another checks insurance while the patient waits. A third has a recall list nobody owns. The software is the same everywhere; the hours lost are not. Half Day Back is an independent operations and AI adoption partner for dental practices and groups. We find where each office loses the most time, fix that task first with the people who do it, and leave a trained owner in every location.
Led by Nick Cheremeteff, Founder & Growth Strategist, who builds the group plan, and Matt Phillips, Operations & Systems Lead and former COO of a dental growth technology company, who leads the rollout and patient-data setup. About us →
Book a group callA pilot before a rollout
We start with one to three offices, set a baseline and measure one task. You see the result before anything goes group-wide.
A Pipeline Read per location
Found, clicked, called, answered, booked, kept, read office by office. It shows which locations lose the most hours and why.
An owner in every office
One playbook for the group and a trained AI champion in each location, so the setup still runs when staff change.
An independent read on vendor numbers
When a phone, software or AI vendor reports results, we check them against your own call recordings and schedule. We take no vendor, resale or referral money.
Prove it at a few offices, then widen the circle.
Group call
20 minutes with operations leadership. We agree which offices to start with and what to measure.
Pilot assessment
Layer 1 at the pilot offices: tools, privacy and BAA review, and a Pipeline Read for each location.
Rollout
Layer 2, office by office: setup on the systems you already run, team training, and the top tasks live and measured.
Group advisory
Optional Layer 3: monthly reporting by location, privacy checks as vendors change, and a quarterly review.
Written rules for patient data, checked at every location.
- ○ Patient information goes only into tools whose vendor has signed a Business Associate Agreement. We check each vendor’s agreement for every location it covers.
- ○ Approved business accounts with two-step sign-in, access by role, and audit logs switched on.
- ○ We work on the systems you already run: Denticon, Curve, Dentrix, Eaglesoft, Open Dental, and the phone and messaging tools on top of them.
- ○ Everything we build is documented and yours: settings, templates, playbooks and any code.
- ○ A named owner on your team for every task after hand-off, so support doesn’t depend on us.
See what AI tools say about every one of your locations.
We ask ChatGPT, Google’s AI Mode and Perplexity the questions your new patients ask, for each office, and check Google search too. The report shows which locations are named, which aren’t, and the usually fixable reasons: old web addresses, mismatched phone numbers, no online booking. If you go on to the assessment, the report is credited in full.
Ask about a group reportFront Desk Assessment
A review of your AI tools, privacy setup and patient pipeline. For groups, run at the pilot offices first.
Learn more →Layer 2 · 90 daysSetup & Adoption
A secure, HIPAA-ready setup, training for the people who do the work, and the top tasks running and measured.
Learn more →Layer 3 · Optional, monthlyOngoing Advisory
Monthly reporting, privacy checks as tools and rules change, and a quarterly strategy review. Cancel any month.
Learn more →